These Terms & Conditions supersede all previous versions of terms and
conditions of the Elite experience member
1.CONDITIONS OF MEMBERSHIP
1.1Definitions
“The Elite Experience ” is the loyalty program of Arion S.A which from now on called
as “Program”.
“Member” is a person who has completed an official registration and accepted the
Program’s Terms & Conditions.
Card” is the membership card issued by the Program to a person who is a Member of
the Program.
“Points” are the reward currency earned by using the Card.
“Redemption” is a form of payment using Points as a tender to acquire goods and
services defined by the Program.
“Awards & Vouchers” are the offers, which can be redeemed using Points and
include “Redemption Vouchers”.
“Benefits” are the amenities and services provided to Members as a benefit of
membership.
“Program Partner” is a third party, which offers benefits or awards to Members.
“Official Website Program” is the official website of the Program, from now on called
as “Website” and is in the following link: web: https://amiraluxuryresort.com/
1.2 The Card is issued by and remains the property of the Program. It is not a credit card
and is free of charge.
1.3 Cancellation of Membership: The Program reserves the right to decline to issue or
withdraw a Member’s membership at any time, or to terminate the validity of the Program
membership together with the benefits attached there to at any time. The Card must be
returned immediately when requested. Cancellation of membership will result in the loss
of all accumulated Points.
1.4 Termination Date: The Program has no predetermined termination date and may
continue until the Program decides to terminate it, with or without notice. The Program
accepts no responsibility for any points that remain in members’ accounts after such
termination.
1.5 Program Changes: The Program reserves the right to amend, update or change any
aspect pertaining to the program including the Terms & Conditions, at any time in whole
or in part without advising Members. Continued participation in the Program will
constitute a Member’s acceptance of any such amendment, modification, or
supplementation. Members are responsible for remaining knowledgeable of the Program
Terms and any changes, modifications, or additions to the Program.
1.6 Partners responsibility: Program is not responsible for the Program partner
withdrawals from the Program, which may affect the Awards offered.
1.7 Program Notifications: The Program will endeavor to advise Members of matters of
interest, including notification of changes to details of promotions and other offers.
However, the Program accepts no liability for correspondence lost or delayed via
electronic mail.
1.8 Program Corrections: The Program reserves the right to change the printed and
online offers at any time and to correct any typographical errors, errors of description, or
errors regarding Program Partners at any time without informing members.
1.9 Printed information & Website: All details mentioned in the website supersede
anything appearing in any printed or other material of the Program and form part of these
Conditions of Membership.
1.10 Sale or Barter of Points: The sale or barter of Program Points, Awards & Vouchers
or other card benefits is prohibited, between the Members.
1.11 Contact Details: Any correspondence sent to Members is based on the contact
details provided to the Program. Each Member is responsible for updating his/her
information on the official website.
1.12 Interpretation of Terms: All interpretations of these Terms & Conditions of
Membership shall be at the sole discretion of the Program
1.13 Legal Jurisdiction: These Conditions of Membership are governed by the laws of
and are applicable in the Hellenic Republic. In the event of any dispute, the Member
agrees to submit to the exclusive jurisdiction of the courts of Greece.
1.14 Availability at Hotels: Members are responsible to check with the relevant Hotel for
the availability of any special offer that could affect the enjoyment of their visit. The
Member should ask on arrival at the Hotel for any additional benefits valid for that
property. All services, amenities and benefits are subject to availability and subject to the
terms and conditions of the Hotel. Program may update benefits shown as available or
credited to a Member at any time.
1.15 Limited by Length of Stay: Selected Benefits may be limited depending on length
of stay.
1.16 Availability: All Benefits, Vouchers and Awards are subject to availability.
1.17 Program communication: The Program will communicate with members via e-
mail.
1.18 Privacy Policy: By accepting these terms & conditions, you also accept the
Privacy Policy https://amiraluxuryresort.com/
2. Application for Membership
2.1 Eligibility: Membership in the Program is free of charge and is available to any
individual over the age of 18 who:
2.1.1 Possesses the legal authority to agree to the Program Terms.
2.1.2 Resides in a jurisdiction that legally permits participation in the Program.
2.1.3 Provides valid and accurate personal information when enrolling in the Program
2.1.4 He/she is not a member of the travel trade; employee of ARION SA
2.2 Mandatory Fields: Program may reject any application if mandatory information is
not supplied accurately and in full.
2.3 Termination of Account: The Member may terminate membership by submitting a
written notice via email. Membership will be terminated immediately upon receipt of such
notice. All unredeemed Program Points will be forfeited immediately and will not be
reinstated or transferred.
2.4 Inactive Membership: Members become inactive if they have not received any Point
for the period of three (3) years. Inactive Members cannot redeem their Points. As soon
as the Member revisits the Hotel, membership will be re-activated. The Program reserves
the right to cancel memberships that remain inactive for a period of five (5) years.
2.5 Fraudulent Activity. If a Member suspects or learns of any fraudulent activity related
to its Program account, including, without limitation, unauthorized redemption or transfer
of Points, the Member must report the fraudulent activity within 60 days of it occurring to
the Program Head Office. Credit or debit of any Points in question to the Member will be
at Program’ sole discretion. The Program reserves the right to cancel any Membership
account that has been registered using fraudulent details.
3. The Cards & Categories
3.1 The Program Card is not transferable. It can only be used by the cardholder.
3.2 Each issued Program Card has an exclusive membership number.
3.3 The membership is personal and is available only to individuals. Not to families,
companies, partnerships, associations, groups or other entities. Program may refuse
membership without a given reason.
3.4 Card Categories:
First Tier Card: The First Tier Card is issued upon application and is valid until the
Member reaches Second Tier status.
Second Tier Card: the Second Tier card is issued when the Member has collected X
points or Y nights and is valid (for life) until the Member reaches Third Tier Status.
Third Tier Card: the third Tier card is issued when the Member has collected X points or
Y nights and is valid (for life).
Please refer to Program’s Website for the most updated Card Categories and their
qualification criteria. Amira Luxury Resort
4. Earning Loyalty Points
Please refer to Program’s Website for correct points earning https://amiraluxuryresort.com/
4.1 Status & Award Points: Points are the reward currency of the Loyalty.
There are two types of Loyalty Points:
Status Points: are credited for each eligible transaction and cannot be
redeemed. Status Points reflect the Tier category of the Member.
Award Points: are credited for each eligible transaction by the Member and can
be redeemed, as per the redemption scheme in the Program Club Website.
4.2 Presentation of Card: To receive points, Members must present a valid Program
Card to the Hotel Reception at the time of check–in or to Partners before ordering a
service. In the event that the card is not shown, Program Points will not be credited.
Allow 14 days after the transaction (departure from the hotel) for Program Points to
reach the Members’ Account.
4.3 Errors: Program reserves the right to correct any Program Point values or
statements at any time or when the error is realized.
4.4 Missing points: If the Member wishes to claim any adjustment to the number of
Points credited or for retroactive Program Points, the Member must do so within twelve
months from date of any Hotel visit, by email to Program Membership Services, with a
copy of the bill for which the Member did not receive the correct number of Points. Failure
to supply the adequate documentation may result in the denial of such Points’ credit.
Program reserves the right to decline any retroactive Points requests.
4.5 Member’s Account: Members may view their Points on (LINK) . After every
transaction, the Amira Elite Member is responsible to check the accuracy of the numbers
of points earned.
4.6 One Card / Room: Points will be credited only to one card for each room bill. The
points will be credited to the main name on the reservation.
4.7 Booked Room Type: For visits to a Hotel, the number of Points awarded will be
based upon the room type booked and paid for, even if a different room type is provided.
4.8 Non-Resident bookings: Members will not earn points when making a reservation
for another person even if the reservation is in the Member’s name.
4.9 Non–eligible accommodation rates (therefore without receiving any points) are
defined as:
4.10.1 Airline crew rates
4.10.2 Travel industry employee rates
4.10.3 When the Member’s accommodation is paid by other party with special rates (e.g.
company events, conferences, corporates)
4.10.4 Arion SA employee rates.
4.10.5 Barter, complimentary and redemption (free) stays.
4.10 Eligible Charges
Eligible charges will receive points only if they are charged to the room bill.
Members receive points on hotel services including:
4.10.1 Food & drinks in the hotels restaurants and bars
4.10.2 Spa selected therapies
4.11 Non-Eligible Charges
4.11.1 Taxes and service charges are excluded from the total amount charged or
consumed
4.11.2 Any item that is paid to a Hotel department directly in cash
4.11.3 Conference, banqueting and event charges
4.11.4 Any bills paid on behalf of the Member to a third party and charged to their room
bill.
4.12.5 Ammos Boutique doesn’t participate to the Elite Experience program collecting
points
4.12 Transferring Points: Points cannot be transferred to any other Member account.
4.14 Pre-membership Points: Points cannot be credited for visits to a Hotel before the
Guest completes the loyalty registration process.
4.16 Partners
A Member cannot earn any Program Points by purchasing merchandise or services from
Partners, unless explicitly specified under Program Partner’s agreement in the Program’s
Website.
4.17 Corporate Points
4.17.1 If the reservation of the Member is paid by an employer, principal or client the
Member is responsible for notifying the employer, principal or client of any Program
Points received and for complying with any applicable laws, gift policies and incentive
policies.
4.17.2 The Member agrees to indemnify and hold harmless the Program and associated
companies from any liability, costs and damages relating to claims of any third party
arising from a failure to disclose the receipt of Program Points or any other incentives.
5. Discounts
5.1 Presentation of Card: To receive discounts from , a valid Program Card must be
presented at the time of ordering/reservation and before payment is concluded. Failure to
do so will result in no discount.
5.2 Cash transactions: Hotel service discounts (food & drinks, spa, etc.) are not
available on cash transactions.
6. In Hotel Benefits & Services
Member benefits are subject to change. Member's benefits are subject to availability.
Only the cardholder Member is entitled to the benefits associated with the Card.
6.2 Status bonus points are calculated on the total Base points of the visit. Status
bonus points are not calculated on Tier points.
7. Redemption of Program Points
Please refer to Program’s website for current redemptions options.
Redemption offers are subject to availability which may limit offering all products and
services offered by the Program. Redemption may also be limited during certain times of
the year.
7.1 Inactive Members are not eligible to redeem points for free nights until their
membership has been re-activated.
7.2 Declined Redemption: Program reserves the right to decline a Redemption if the
correct procedure is not adhered to.
7.3 Registered Member: Program Points may only be redeemed by the registered
Member for Redemption as specified by the Program.
7.4 Available Points: In order to qualify for a redemption, offer, the Member must have
sufficient Points in their account before the requested redemption date. Points collected
during current stays cannot be redeemed.
7.5 Name on Voucher: The redemption Voucher, where applicable, is issued in the
member’s name or to a third party as authorized by the Member (gift voucher).
7.6 Replacing Vouchers: Vouchers will not be replaced, reissued or credited if lost,
stolen, expired or otherwise destroyed.
7.7 Not-exchangeable: Program Points and Redemption Vouchers are not
exchangeable for cash and no change for outstanding amounts will be given. Program
Points can only be used in exchange for Redemption Vouchers.
7.8 Transaction Date: Program Points are deducted from the Member’s account on the
day that the Redemption activity is made.
7.9 Points Required: The number of points required for each redemption is in
accordance with the current Program Redemption List on web site.
7.10 Fraudulent Use: Vouchers believed to have been bartered, sold, exchanged, or
issued fraudulently, or issued to someone other than the eligible Program Member, will
be void and will not be honored.
7.11 Redemption for Free Stays
Please sign in into the Program’s Website and select the preferred option (link)
The standard Hotel’s cancellation policies will apply to Loyalty reservations – redemptions
including, without limitation. Based on all minimum length of stay requirements, charges
for late cancellation, no-shows and early checkout.
No-Show penalty: 100% of the full stay points.
Early checkout: For non-emergency early departures, 100% of the remaining stay points
will be charged.
7.12 Benefits & Points during Free Stay: All Program benefits are valid during the free
stay. Points will not be credited during a free stay.
8. Data Protection
By submitting their information on the Membership Application Form, the Members
indicate their consent for ARION SA to process their personal details in relation to their
membership to the ELITE EXPERIENCE Program. Our company collects and processes
personal data in accordance with our Personal Data Protection Policy (link), with
Members' explicit and specific consent and for a specified purpose.
Program Member Services
……………………………..
……………………………..
……………………………..
